Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "User", or "Customer") and Gabriele Merigo, an individual operating as a sole proprietor based in Turin, Italy ("Flowo", "we", "us", or "our"), governing your access to and use of the Flowo web application available at www.flowospace.com and any related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

If you are accessing the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Definitions

• "Account" means the user account created to access the Service.
• "Content" means any data, text, files, or information you upload, create, or store using the Service.
• "Free Plan" means the no-cost tier of the Service with limited features.
• "Paid Plan" or "Subscription" means any paid subscription tier (Pro, Premium, AI Executive).
• "Consumer" means a natural person acting for purposes outside their trade, business, craft, or profession.
• "Business User" means a person or entity using the Service in the course of their trade, business, or profession.

3. Description of the Service

Flowo is a personal productivity Progressive Web Application (PWA) that provides tools for habit tracking, task management, reading logs, budget management, daily and weekly planning, Pomodoro timer, AI-powered coaching, weekly summaries, and synchronization with Google Calendar and Google Tasks.

We continuously improve the Service and may add, modify, suspend, or remove features at our discretion. We will provide reasonable advance notice for material changes that adversely affect Paid Plan subscribers.

4. Eligibility

You must be at least 16 years old (or the minimum age of digital consent in your jurisdiction, whichever is higher) to create an Account. By using the Service, you represent and warrant that you meet this age requirement and that you have full legal capacity to enter into these Terms.

The Service is not directed at children under 16. We do not knowingly collect personal data from children under 16. See our Privacy Policy for details.

5. Account Registration and Security

To use the Service, you must create an Account by signing up with your Google account or with an email and password. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your Account information
• Keep your credentials confidential and not share them with any third party
• Be solely responsible for all activities that occur under your Account
• Notify us immediately at privacy@flowospace.com of any unauthorized access or security breach

We reserve the right to suspend or terminate Accounts that contain false information or are used in violation of these Terms.

6. Subscriptions, Pricing, and Payments

6.1 Plans and Pricing

The Service offers a Free Plan and Paid Plans (Pro, Premium, AI Executive). Current pricing is available at www.flowospace.com/pricing. Prices are displayed in Euros (EUR) or your local currency where applicable, exclusive of VAT or sales tax which will be calculated at checkout.

6.2 Payment Processor

All payments are processed by Lemon Squeezy, our payment processor and Merchant of Record. Lemon Squeezy is responsible for collecting and remitting applicable VAT and sales taxes in your jurisdiction. By purchasing a Subscription, you also agree to Lemon Squeezy's terms available at lemonsqueezy.com/legal.

6.3 Subscription Billing

Paid Plans are billed monthly or annually in advance, depending on the billing cycle you select. Your Subscription will automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date.

We will notify you by email before any price increase takes effect, with at least 30 days' advance notice. You may cancel your Subscription before the new price takes effect to avoid the increase.

6.4 Cancellation

You may cancel your Subscription at any time from your Account settings or by contacting privacy@flowospace.com. Cancellation takes effect at the end of the current billing period; you will retain access to paid features until that date. We do not provide pro-rated refunds for partial billing periods, except as required by law (see Section 7).

6.5 Failed Payments

If a payment fails, we will retry the charge over a reasonable period. If payment cannot be collected, we may downgrade your Account to the Free Plan or suspend access to paid features until payment is resolved.

6.6 Promotional Pricing

We may offer promotional pricing or discounts (e.g., "Founders" pricing). Such pricing applies only for the specified period and conditions. After expiration, standard pricing applies. We reserve the right to modify or terminate promotional offers at any time, with respect for existing commitments.

7. Right of Withdrawal (EU/EEA Consumers)

If you are a Consumer residing in the European Union, European Economic Area, or United Kingdom, you have the right to withdraw from a Subscription within 14 days of purchase, without giving any reason, pursuant to Directive 2011/83/EU on consumer rights (as transposed into Italian law by Legislative Decree 21/2014, Articles 52–58 of the Consumer Code).

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter or email) sent to privacy@flowospace.com within 14 days of purchase. You may use the model withdrawal form below but it is not mandatory.

7.1 Effects of Withdrawal

If you withdraw from a Subscription within the 14-day period, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same means of payment used for the original transaction, unless you have expressly agreed otherwise.

7.2 Loss of the Right of Withdrawal

The right of withdrawal does not apply where: (a) the Service has been fully performed during the 14-day period with your prior express consent and acknowledgment of loss of the right; or (b) you have requested immediate access to the Service and used it substantively during the withdrawal period (in which case you may be charged for the portion of the Service used, on a pro-rata basis).

By purchasing a Subscription and choosing to access paid features immediately, you may lose your right of withdrawal once you begin to use those features.

7.3 Model Withdrawal Form

8. Free Plan and Trial Limitations

The Free Plan is offered indefinitely subject to these Terms and limitations on features as described on our pricing page. We may modify the features or limits of the Free Plan at any time. We may discontinue the Free Plan with reasonable advance notice.

9. Your Content and Ownership

9.1 Your Content

You retain all ownership rights in the Content you upload, create, or store using the Service. You grant us a limited, non-exclusive, royalty-free, worldwide license to host, store, reproduce, modify (for technical purposes such as caching or format conversion), display, and transmit your Content solely to provide the Service to you.

This license terminates when you delete the Content or your Account, except as necessary to comply with legal obligations or to maintain backups for a reasonable period.

9.2 Your Responsibilities

You represent and warrant that:

• You own or have the necessary rights to upload your Content
• Your Content does not infringe any third-party rights (including intellectual property, privacy, or publicity rights)
• Your Content does not contain unlawful, defamatory, harassing, or harmful material
• Your Content complies with all applicable laws and regulations

9.3 Data Export and Backup

You may export your Content at any time from your Account settings. We strongly recommend maintaining your own backups of important data.

10. Acceptable Use Policy

You agree NOT to:

• Use the Service for any unlawful, fraudulent, or harmful purpose
• Violate any applicable local, national, or international law or regulation
• Infringe upon the intellectual property or other rights of any third party
• Attempt to gain unauthorized access to the Service, other users' accounts, or related systems
• Interfere with, disrupt, overload, or impair the integrity or performance of the Service
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Use automated tools (bots, scrapers, crawlers) to access the Service without our prior written consent
• Resell, sublicense, lease, or otherwise commercially exploit the Service
• Use the Service to transmit malware, viruses, or other malicious code
• Impersonate any person or entity or misrepresent your affiliation
• Use the Service to harass, abuse, threaten, or harm any other person
• Collect or harvest information about other users without their consent
• Bypass any technological measures used to enforce these Terms or protect the Service
• Use the Service in any manner that could damage, disable, or impair the Service

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your Account, without notice and without refund.

11. Intellectual Property Rights

The Service, including all software, design, text, graphics, logos, icons, images, audio, video, code, and arrangement thereof (the "Flowo IP"), is owned by Gabriele Merigo or its licensors and is protected by Italian, EU, and international intellectual property laws, including copyright, trademark, patent, and trade secret laws.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal (or, for Paid Plans, business) purposes, in accordance with these Terms. This license does not include any right to copy, modify, distribute, sell, or create derivative works of the Service.

"Flowo" and the Flowo logo are trademarks. You may not use them without our prior written consent.

Any feedback, suggestions, or ideas you submit regarding the Service are non-confidential, and we may use them without obligation or compensation.

12. Third-Party Services and Integrations

The Service may integrate with third-party services (e.g., Google Calendar, Google Tasks, Lemon Squeezy). Your use of such third-party services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, content, or practices of third-party services.

Our use of information from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

13. AI Features Disclaimer

The Service includes AI-powered features ("Coach AI", weekly summaries) that generate suggestions, summaries, and insights based on your data. These AI-generated outputs:

• Are for informational and motivational purposes only
• Are not professional advice (medical, financial, legal, psychological, or otherwise)
• May be inaccurate, incomplete, or out of date
• Should not be relied upon as a substitute for professional consultation

You are solely responsible for any decisions or actions you take based on AI-generated content. If you have health, financial, or legal concerns, please consult a qualified professional.

14. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, technical issues, or events beyond our control (force majeure). We will provide reasonable notice for planned maintenance where possible.

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time. For discontinuation of the Service in its entirety or material features used by Paid Plan subscribers, we will provide at least 30 days' notice and a pro-rated refund for unused subscription periods.

15. Disclaimers and Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, the Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation.

We do not warrant that: (a) the Service will be uninterrupted, secure, or error-free; (b) defects will be corrected; (c) the Service is free of viruses or harmful components; (d) results obtained from the Service will be accurate or reliable.

For Consumers in the EU and other jurisdictions where such warranties cannot be excluded: the mandatory consumer guarantees provided by applicable law (including conformity guarantees under the EU Sale of Goods Directive 2019/771 and Digital Content Directive 2019/770) apply and are not affected by this disclaimer. You retain all rights you have as a Consumer under applicable law.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, in no event shall Gabriele Merigo, its affiliates, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of (or inability to use) the Service, even if advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or related to these Terms or your use of the Service shall not exceed the greater of: (a) the total amount you paid us for the Service in the 12 months preceding the event giving rise to liability; or (b) one hundred euros (EUR 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law, including liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; (d) liability under mandatory consumer protection laws.

For Consumers in the EU, these limitations do not affect statutory consumer rights that cannot be waived by contract.

17. Indemnification

You agree to indemnify, defend, and hold harmless Gabriele Merigo and its affiliates from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) your Content; or (d) your misuse of the Service.

This indemnification obligation does not apply to Consumers to the extent it conflicts with mandatory consumer protection laws.

18. Suspension and Termination

18.1 Termination by You

You may terminate your Account at any time by deleting it from your Account settings or by contacting privacy@flowospace.com. Termination does not entitle you to a refund except as provided in Section 7 (Right of Withdrawal) or as required by law.

18.2 Termination by Us

We may suspend or terminate your Account, with or without notice, if:

• You materially breach these Terms or our Acceptable Use Policy
• You fail to pay applicable Subscription fees
• Your use poses a security or legal risk to us or other users
• Required by law, court order, or government request
• We discontinue the Service (with reasonable notice)

18.3 Effect of Termination

Upon termination: (a) your right to use the Service ceases immediately; (b) your Content will be deleted within 30 days, except where retention is required by law; (c) provisions that by their nature should survive (e.g., intellectual property, limitations of liability, indemnification, dispute resolution) will survive termination.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes by email or through prominent notice in the Service at least 30 days before the changes take effect, where reasonably possible.

Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may cancel your Subscription.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Italian Republic, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For Business Users: any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Turin, Italy.

For Consumers: nothing in these Terms affects your rights as a Consumer to rely on mandatory provisions of the law of your country of residence. You may bring proceedings in the courts of your country of habitual residence or in the courts of Turin, Italy, as permitted by Regulation (EU) 1215/2012 (Brussels I bis) and applicable national law.

21. Dispute Resolution

21.1 Amicable Resolution

Before initiating any formal proceedings, we encourage you to contact us at privacy@flowospace.com to resolve the matter amicably. We commit to responding within 2 business days and to making good-faith efforts to resolve the dispute promptly.

21.2 Online Dispute Resolution (EU Consumers)

Pursuant to Regulation (EU) 524/2013, EU Consumers may also use the European Commission's Online Dispute Resolution (ODR) platform available at ec.europa.eu/consumers/odr.

21.3 Alternative Dispute Resolution (Italian Consumers)

Italian Consumers may use the conciliation procedures provided by the competent Chamber of Commerce or other ADR bodies listed by the Italian Ministry of Economic Development.

22. Consumer Rights by Jurisdiction

22.1 European Union and EEA

You have rights under the EU Consumer Rights Directive (2011/83/EU), the Digital Content Directive (2019/770), the Sale of Goods Directive (2019/771), and the Unfair Commercial Practices Directive (2005/29/EC), as transposed into national law. These rights are not affected by these Terms.

22.2 United Kingdom

UK Consumers have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights are not affected by these Terms.

22.3 United States (California)

California Civil Code Section 1789.3 requires us to provide California residents with the following: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

22.4 Brazil

Brazilian Consumers have rights under the Consumer Defense Code (Law No. 8.078/1990) and the LGPD (Law No. 13.709/2018). These rights are not affected by these Terms.

22.5 Australia

For Consumers in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

23. Notices

Any notices we send you will be delivered to the email address associated with your Account or posted prominently within the Service. Notices to us must be sent to privacy@flowospace.com.

24. Assignment

You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, subject to applicable law. Any unauthorized assignment is void.

25. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemic, government action, infrastructure failure, internet outages, or third-party service interruptions.

26. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

27. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing to be effective.

28. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Flowo regarding the Service and supersede all prior agreements, representations, and understandings.

29. Language

These Terms are provided in English. Translations may be provided for convenience; in case of any discrepancy between the English version and a translation, the English version prevails, except where applicable law mandates otherwise (e.g., consumer protection law may require translations in your local language to prevail).

30. Contact

For any questions about these Terms, please contact us:

Gabriele Merigo
Turin, Italy
Email: privacy@flowospace.com
Website: www.flowospace.com